[vc_row][vc_column][vc_custom_heading text=”Terms and Conditions” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]Welcome to MW Beauty Care’s online store! Here you will find all of the terms and conditions for orders placed on our site.
Delivery Timings:
Once you place your order, the delivery timing will be determined within 7 days of the order date. We will send you a confirmation email with the specific date and time. Deliveries will generally be made between 9:00 am and 9:00 pm, but we cannot guarantee any specific delivery times. If you would like to request a specific delivery time, you can do so in the comments section of the checkout form. Please note that we cannot guarantee delivery timings in case of unforeseen circumstances such as extreme weather, riots, strikes, lockdowns, rush hour, or special occasions.
Delivery Fees:
Orders over 250 SAR qualify for free delivery. Delivery for orders under 250 SAR is 15 SAR. Currently, we only offer delivery within Saudi Arabia.
Discounts:
All discounts and offers at MW Beauty Care are decided by our team and cannot be combined.
Address Changes:
Changes to the customer’s address made within 24 hours of the original order will be free of charge. Changes made after this time frame will not be accepted and the order cannot be canceled.
Damaged Deliveries:
We will only consider reports of damaged products if they are reported on the same day of delivery (within 24 hours). The report must include substantial evidence of the damage, such as photos or videos. This will be used to determine if the product can be replaced or a refund issued.
Rules for Delivery:
Delivery will be made according to the delivery instructions provided. If delivery is not completed due to one of the following reasons, the customer will either need to pick up the products from our store or, if they request to cancel the order, the delivery and paperwork fees will be deducted from the total amount. The reasons for not completing delivery include:
- Wrong shipping/delivery address
- Recipient not available
- No access to premises (compounds or buildings)
- Wrong landline/mobile number
- Recipient refusing to accept delivery
Substitution Policy:
Occasionally, we may need to substitute products due to temporary, regional availability issues. If this is the case with your order, our production team will ensure that the style, theme, and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We reserve the right to substitute products (including specified colors) or other products of equal or higher value if the desired product is not available.
Duplicate Orders:
If MW Beauty Care discovers that the same order has been placed twice, we will try to contact the customer to clarify. If the customer is not contactable, we will make a decision on our own and that decision will be final.
Fraudulent Customers:
If we identify any fraudulent behavior from a customer, such as a wrong address, unethical message, unusual delivery timings, or any other reason, we reserve the right to reject the order or ban the customer without being held accountable.
Please note that MW Beauty Care may update its terms and conditions from time to time. These terms and conditions, along with our refund policy, privacy policy, disclaimer, and other rules and policies posted on the site, constitute the full agreement between you and MW Beauty Care and supersede all communication and proposals between you and MW Beauty Care with respect to this site. Any rights not explicitly granted in these terms and conditions are reserved.
By using our site, you understand that MW Beauty Care may send you transactional and promotional SMS, WhatsApp, or email messages on your registered phone number or email.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row]