[vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Free Refund Policy” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]Our Free Refund policy is applicable for the below cases:
- Product Not Delivered.
- Mismatch of the Delivered Product with description on the website.
- Damaged Product.
Partial refunds
- Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which will be evaluated by the company.
- A partial refund also applicable for products cancelation if the case doesn’t fit with the free refund policy.
Refund process
Customer can request the product cancelation by sending email to info@mwbeautycare.com with Subject: “Cancellation Request” within 3 days from the delivery date. Mail must contain the following details:
- Order Number
- Cancellation Reason
The process
- Customer should request the Refund within 3 days from the delivered date.
After verifying all the order details, our team will evaluate the case and process the request for cancellation if applicable. - After the cancelation request is made, refund amount will reflect in your account within 5-10 business days. (Based on the client’s bank and transfer time).
- For Cash on Delivery products, please contact the customer service and support team.
* In case of any delivery issues, we request customers to send photos of the product’s received and Order details.
Refund terms & conditions
- If there is any complain about the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
- Any discounted or exempted amount is not applicable for refund.
In case of Partial Cancellation, 5% to 50% charge will be applicable (based on the case). - In all matters concerning Cancellation and refund MW Beauty Care shall have the deciding hand.
- A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final.
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